Welcome to eNivaranODR.in We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our Online Dispute Resolution (ODR) platform.
By accessing or using eNivaranODR, you agree to the terms outlined in this Privacy Policy
2.1 Personal Information: When you register or use our platform, we may collect personal information such as your name, email address, phone number, postal address, and any other information you provide to us during the dispute resolution process
2.2 Case Information: We may collect details related to your dispute, including documents, communications, evidence, and any other relevant data provided by you or other parties involved in the dispute.
2.3 Usage Data: We may collect information about how you interact with our platform, including your IP address, browser type, device information, pages visited, and the time spent on each page.
2.4 Cookies: We may use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device that help us recognize you and remember your preferences
3.1 To Provide ODR Services: We use your personal and case information to facilitate the dispute resolution process, including communication with parties involved, appointing neutrals, and managing the resolution process
3.2 To Improve Our Services: We may use usage data to understand how our platform is used, identify areas for improvement, and enhance the user experience
3.3 To Communicate with You: We may use your contact information to send you updates, notifications, and other communications related to your dispute or our services.
3.4 To Ensure Security: We may use your information to detect and prevent fraudulent activities, unauthorized access, and other security issues
3.5 To Comply with Legal Obligations: We may disclose your information if required by law or in response to legal requests, such as court orders or government regulations.
4.1 With Neutrals: We may share your personal and case information with appointed neutrals (e.g., mediators, arbitrators) to facilitate the dispute resolution process.
4.2 With Other Parties Involved: Your information may be shared with the other party or parties involved in the dispute, as necessary for the resolution process.
4.3 With Service Providers: We may share your information with third-party service providers who assist us in operating our platform, such as IT services, data hosting, and payment processing. These providers are bound by confidentiality agreements and are not permitted to use your information for any other purpose
4.4 With Legal Authorities: We may disclose your information to legal authorities if required to do so by law or to protect our rights, property, or safety, or that of others.
5.1 Security Measures: We take appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. This includes encryption, access controls, and regular security assessments.
5.2 Data Retention: We retain your personal and case information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
6.1 Access and Correction: You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
6.2 Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
6.3 Deletion: You have the right to request the deletion of your personal information, subject to legal obligations and the need to retain certain information for dispute resolution purposes.
6.4 Objection and Restriction: You have the right to object to the processing of your personal information or to request that we restrict the processing of your information under certain circumstances.
6.5 Withdrawal of Consent: If you have provided consent for the collection and use of your information, you have the right to withdraw that consent at any time.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, if necessary, through other communication channels.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information,
Please contact us at:
eNivaranODR